Task #3524
open
Delivery and Installation
Added by Thomas Joseph 5 months ago. Updated about 1 month ago.
Updated by Thomas Joseph 3 months ago
Actions
#1
- Due date changed from 02/05/2026 to 15/06/2026
Due date extended to 15/06/2026 based on => http://5.161.106.25:3000/issues/3662#note-1
Updated by Thomas Joseph 3 months ago
Actions
#2
- Due date changed from 15/06/2026 to 22/06/2026
- Status changed from New to Analysis Started
- Priority changed from Normal to Urgent
- % Done changed from 0 to 40
Due to change in miniPC, due date extended to 22/06/2026
Informed customer through email and direct call
Updated by Thomas Joseph 3 months ago
Actions
#3
- % Done changed from 40 to 70
Item delivered to Purchase department
Installation Summary
- Today faced issue with broken power cable , miniPC booting => resolved
- Touch screen became unresponsive with deep discharge of UPS battery . Also windows got frozen while shutdown. hence did a forced shutdown
- Unable to screen share miniPC since WiFi hotspot broken when attempted teams call . hence used video call for discussion
- demonstrated device and application functionally . BSH noticed several issues like
-----a. no low battery indication
-----b. required accessing power on button for booting miniPC
-----c. battery backup insufficient (90 minutes )
-----d. other issues will discuss tomorrow
5. Checked vibration with one compressor
----a. Showed 50 Hz pickup from refrigerator body( leakage ?), but not from compressor (painted body)
----b. different vibration strengths observed. BSH need to explain equipment behavior corresponding to different strength
----c. Observed a consistent fundamental peak at 69Hz
----d. demonstrated how to setup alerts and report generation
6. BSH wants to check with multiple units to understand the characteristic pattern with OK and not OK parts and to derive optimum threshold settings
7. As BSH requested, it is planned to extend the training for tomorrow also
8. Requested Christy to support in setting up WiFi hotspot . Dhanasekar can use his teams account for screensharing
Updated by Thomas Joseph 3 months ago
Actions
#4
Installation Observations
- No details regarding charger indication Stable Green, Green/Red blinking, Stable Red
- No details regarding Battery LED for low battery, backup time after low battery, charge in progress, full charge condition
- System not tested with fully drained battery
1. After fully drained the system takes more than 1 hr for turning on
2. Automatically not turned on, We need to press on back side of the panel - The cable routing was clumsy, excessive strain on shorter cable, power cable rating compromised
1. Cable got broken after starting the demo - If battery is fully drained the date and time not coming correctly
- Wifi showed very low signal strength and got disconnected automatically
- BSH requested minimum 2 hrs battery backup
- The sensors make and models spare required
- The system shows noticeable heat
- Windows OS automatically restarting
- BSH require sensors with 5m Cable
- Display is hanging
- BSH wants spare for critical items
1. Neatness in cable management is very important - If this portable unit doesn’t work, BSH will use device , power adaptor and software.
- Date and time changed when power switched ON
- OS crashed
1. unit is not turned on after pressing the back side button, 2 times the main screen coming after that is closed, again ON automatically. after opening mainscreen and connected our AS then within 1 minute the display has turned off but battery led and error led, power led ON condition(may be power is not sufficient)
2. minipc is taking 15-20 sec initially after pressing back side of the button - BSH require one more usb port for keyboard
- Exhaust fan required
The unit taken back to fix the issues
Updated by Thomas Joseph 2 months ago
Actions
#5
- Status changed from Analysis Started to In Progress
Due date to fix after bug fixing
Updated by Thomas Joseph 2 months ago
Actions
#6
- Due date changed from 22/06/2026 to 10/07/2026
Delivery planned this week. Will decide after tomo Test report review
Updated by Thomas Joseph about 1 month ago
Actions
#7
- % Done changed from 70 to 100
17/07/2026
System Delivered, Demo and training - Dhanasekar
Updated by Thomas Joseph about 1 month ago
Actions
#8
20/07/2026
Installation Report Review